Requesting SNP Support Services

You can request SNP Support services via the SNP Support Portal. If you do not have a user yet, register a new user as explained below.

Requesting Support

Proceed as follows to request support:

  1. Open the SNP Support Portal.
  2. Log in with your user data.
  3. In the Service Desk Requests area, click Request Standard Support.
  4. Fill out all the required fields. The more information you provide, the more precisely the problem can be analyzed.
  5. In the Help from SNPedia area, click Start SNPedia Search.
  • The window Search Result(s) in SNPedia opens and offers suggested solutions.
  1. If none of the solutions from SNPedia match, click Continue with ticket.
  1. Optional: Add attachments.
  2. In the Priority and Descriptions area, define the priority of the ticket and add a description.
  3. Click OK - Apply changes and close at the bottom right.
  • You have created a ticket and requested support.

Creating Users

Proceed as follows to register a new user:

  1. Optional: Ask another SNP Support Portal user to create a new user.
    1. They can do so by clicking Register New User for Customer in the Service Desk Requests area.
    2. Provide all the required information.
    3. Confirm the request by clicking OK - Apply changes and close.
  2. Optional: Ask your SNP contact to create a new user. The document Creating a User for a Customer in the SNP Support Portal serves as a reference.
  • You will receive an e-mail with a password.
  1. Follow the instructions in the e-mail and complete the registration.
  • You have registered a new user.