Error Message: Shared Memory Is Not Available!

If you see this error message when monitoring the default KPIs for CPU and memory, it means that the operating system collector SAPOSCOL is not running on your SAP system. To check whether SAPOSCOL is running or not, start transaction ST06.

Table Description automatically generated

If there are no statistics available for CPU and memory, the relevant collector is not able to collect any data about the CPU and memory on the monitored SAP system. This is the reason why the message Shared memory is not available! is raised. To resolve this error message and to be able to collect KPIs for CPU and memory, you must start SAPOSCOL on the monitored SAP system. For more information about setting up SAPOSCOL, see SAP Note 548699.

If CPU and memory statistics are available in transaction ST06, you can try to execute the function module FILL_SNAPSHOT_DATA manually for a specific application server and check if it returns any data. If the function module is not executed as expected, investigate the issue together with your SAP Basis team.